Janine and Anitra Work as Bank Customer Service Representatives

question 57

Essay

Janine and Anitra work as bank customer service representatives. Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted. She has difficulty sleeping immediately before and after some days at work. Anitra performs the same job duties as Janine and often works with the same clients. Yet Anitra rarely experiences these symptoms. Using your knowledge of stress, give three explanations why these two are reacting differently to their jobs.

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Definitions:

Coping Skills

Techniques or strategies used to manage stress, challenges, or emotional conflicts in a productive manner.

Motor Skill Deficits

Impairments in the ability to perform movements requiring coordination and dexterity.

Hyperactive

Exhibiting behavior characterized by excessive movement, impulsivity, and difficulty with maintaining attention.

Gender Difference

Variations in characteristics, behaviors, physical development, or roles typically associated with being male or female.