To Develop the Most Accurate Estimate of an Organization's Culture,we

question 108

Multiple Choice

To develop the most accurate estimate of an organization's culture,we should:

• A)survey employees.
• B)observe workplace behaviour.
• C)investigate physical elements in the workplace.
• D)do all of these.
• E)survey employees and observe behaviour,but not investigate physical elements in the workplacE.

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Definitions:

Share Of Customer

The amount of a customer’s total spending that a business captures in its sector, focusing on increasing purchases by existing customers rather than acquiring new ones.

CRM Efforts

Initiatives and practices relating to Customer Relationship Management, aimed at managing a company’s interaction with current and potential customers.

Lifetime Value

The total net profit a company anticipates earning from a customer throughout the entirety of their relationship.

Cognitive Dissonance

A psychological state experienced when an individual holds conflicting thoughts, beliefs, or attitudes, especially regarding their behavior and attitudes.