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Almost Every Day,supervisors Must Help Employees Resolve Conflicts with Other

question 25

Essay

Almost every day,supervisors must help employees resolve conflicts with other employees.Which third-party conflict resolution strategy do supervisors use most often,and why do they tend to prefer this style? Also identify one third-party intervention that managers should apply in everyday disputes and explain why that strategy should be used most often.


Definitions:

Informational Power

A form of power stemming from the ability to control access to information and knowledge, which can influence others' actions and beliefs.

Legitimate Power

Power derived from a formal position or role in an organization, allowing one to influence others based on authority.

Expert Power

The ability to influence others based on the possession of knowledge, skills, or expertise that is recognized and valued.

Expectation-States Theory

A social theory that explains how individuals' expectations in a group setting influence the dynamics of status and influence within the group.

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