If the Work of a Secretary Is Judged by the Number

question 48

Multiple Choice

If the work of a secretary is judged by the number of words per minute and errors per page,the measure is:

• A) very reliable.
• B) a fair and valid performance measure.
• C) well accepted by employees and supervisors.
• D) likely deficient.

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Definitions:

Financial Metrics

Quantitative measures used to assess the financial health, performance, and viability of a business or investment.

Balanced Scorecard

A strategy performance management tool that tracks financial and non-financial measures to give a balanced view of organizational performance.

Strategic Performance Measurement System

A framework that companies use to monitor and manage their strategies by measuring performance using financial and non-financial metrics.

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance against strategic goals.