Proactive Methods a Firm Might Use to Assess Customer Satisfaction

question 143

Multiple Choice

Proactive methods a firm might use to assess customer satisfaction would include:

• A)visiting, calling, or mailing written surveys to clients.
• B)setting up customer service help lines to receive customer complaints.
• C)offering gifts and reward points to appease a dissatisfied customer.
• D)quickly replacing defective products with new products after receiving complaints from customers.

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Definitions:

Administrator Privileges

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Control Panel

A component of Microsoft Windows that provides the ability to view and change system settings.

Accessibility Features

Design attributes or tools built into software and devices to help users with disabilities access technology easily.

Mobility Impaired

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