The Term Customer Relationship Management Refers to a Combination of Strategies

question 110

Multiple Choice

The term customer relationship management refers to a combination of strategies and tools that attempts to:

• A)create good relationships between all wholesalers and/or retailers in the distribution channel.
• B)retain customers by offering lower prices on the purchase of specific products or services.
• C)develop a network of interconnected businesses involved in the ultimate provision of products and services required by end customers.
• D)reorient an entire organization to a concentrated focus on satisfying customers.

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Definitions:

Western Culture

Western culture refers to the social norms, values, traditions, and practices originated from or associated with Europe and the Western world.

Convergence

The act of moving towards unity or coming together, used in various contexts including visual perception, where it refers to the inward turning of the eyes towards the nose to focus on near objects.

Depth Perception

The ability to judge the distance of objects and the spatial relationship of objects at different distances.

Acuity

Sharpness or keenness of thought, vision, or hearing; the ability to perceive details with clarity.