A Successful Customer Relationship Management System Reorganizes the Business Processes

question 37

Multiple Choice

A successful customer relationship management system reorganizes the business processes to deliver superior value to the customers by:

• A)decentralizing the marketing data.
• B)bringing down a firm's reliance on expensive word-of-mouth marketing.
• C)expanding the response time for customer queries to increase their satisfaction.
• D)empowering customers to find information they need to manage their own orders.

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Definitions:

Moral Development

The process by which individuals learn and apply concepts of right and wrong, influencing their behavior and attitudes.

Relativist Perspective

A philosophical standpoint that asserts moral values and ethics vary between cultures, societies, or individuals and are not absolute.

Teleology

The doctrine that final causes, or purpose, exist in nature, and everything has a purpose or goal that influences its form and function.

Deontology

A moral philosophy that emphasizes the inherent rightness or wrongness of actions, independent of their consequences.