The Term Customer Relationship Management Refers to a Combination of Strategies

question 110

Multiple Choice

The term customer relationship management refers to a combination of strategies and tools that attempts to:

• A)create good relationships between all wholesalers and/or retailers in the distribution channel.
• B)retain customers by offering lower prices on the purchase of specific products or services.
• C)develop a network of interconnected businesses involved in the ultimate provision of products and services required by end customers.
• D)reorient an entire organization to a concentrated focus on satisfying customers.

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Definitions:

External Genitalia

The external organs of the reproductive system, including the penis and scrotum in males, and the vulva in females.

Vestibular Glands

Glands located near the vaginal opening that produce lubrication during sexual arousal.

Vagina

The muscular tube leading from the external genitals to the cervix of the uterus in females, involved in intercourse and childbirth.

Labia Minora

The smaller, inner folds of skin surrounding the vaginal opening, playing a role in protecting the vaginal and urethral openings.