Which of the Following Is True of Customer Relationship Management

question 180

Multiple Choice

Which of the following is true of customer relationship management systems?

• A)Purchasing a CRM system allows a firm to expand and customize, whereas hosted systems are more limited.
• B)Customer relationship management systems tend to complicate simple business processes.
• C)They focus on decentralizing the marketing data.
• D)They are more beneficial to the retailers compared to business firms in B2B markets.

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Definitions:

Self-efficacy

Self-efficacy is the belief in one's ability to succeed in specific situations or accomplish a task.

Defensive Self-esteem

A form of self-esteem that is fragile and vulnerable, often leading to aggressive or defensive reactions when it's threatened.

Individualist Culture

A culture that emphasizes personal achievements, autonomy, and independence, often prioritizing individual goals over group cohesion.

Personal Responsibility

The obligation to take ownership of one's actions, decisions, and their impacts on others, including acknowledging and addressing any consequences.