In Which One of the Following Instances Is the Training

question 49

Multiple Choice

In which one of the following instances is the training and retraining of employees likely to make the LEAST important contribution to good strategy execution?

• A) When a company shifts to a strategy requiring different skills,competitive capabilities,managerial approaches,and operating methods
• B) When an organization is striving to build skills-based competencies
• C) When technical know-how is changing so rapidly that a company loses its ability to compete unless its skilled people have cutting-edge knowledge and expertise
• D) When the chosen strategy calls for a deeper technological capability or building and using new capabilities
• E) When the strategy execution effort is based on tried-and-true operating practices that vary little from year to year

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Definitions:

Adjustment Message

Communication that addresses and seeks to rectify a mistake, misunderstanding, or customer complaint, aiming to maintain goodwill.

Regain Confidence

The process of rebuilding trust and assurance in one's abilities or in a relationship after it has been lost or damaged.

Cash Refund

A reimbursement in the form of physical currency returned to a payer following a dissatisfaction with goods or services purchased.

Customer Relations Specialist

A professional responsible for managing interactions with customers to enhance satisfaction and loyalty.