Reengineering How a Firm Performs a Business Process

question 42

Multiple Choice

Reengineering how a firm performs a business process:

• A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that is in charge of the whole process and can be held accountable for performing the activity in a cheaper,better,and/or more strategy-supportive fashion.
• B) is the most frequently used tool of total quality management (TQM).
• C) requires that a company have many strategic partnerships and alliances with outsiders.
• D) is typically cheaper and easier than using Six Sigma techniques to achieve the same cost savings.
• E) is usually a company's most important "best practice" for achieving operating excellence.

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