Which One of the Following Statements About Total Quality Management

question 31

Multiple Choice

Which one of the following statements about total quality management (TQM) is false?

• A) TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
• B) TQM produces significant results very quickly,with very little benefit emerging after the first six months.
• C) TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
• D) Effective use of TQM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• E) Total quality management (TQM)is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.

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Definitions:

Cultural Bias

The tendency of a culture to interpret and judge phenomena by standards inherent to its own culture.

Normed

Refers to the process of standardizing a test or assessment by administering it to a specific group and using the results as a reference for interpreting individual scores.

Accommodations

Accommodations are adjustments or modifications provided to individuals with disabilities or special needs to enable them to participate fully in an activity or setting, such as in testing or in the workplace.

Modifications

Adjustments or changes made to environments, tasks, or procedures to enable individuals to participate fully.