Total Quality Management (TQM)

question 81

Multiple Choice

Total quality management (TQM)

• A)entails creating a total quality culture that strives for continuously improving the performance of every value chain activity and is driven by a philosophy of managing a set of business practices: 100 percent accuracy in performing tasks (zero defects), involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
• B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity at a high level of quality.
• C)works best when used in conjunction with Six Sigma quality control techniques.
• D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

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Definitions:

Multiple Confirmations

The process of verifying results or findings through numerous independent tests or evaluations to ensure reliability and accuracy.

Archival Research

The use of existing sources of information for research. Sources include statistical records, survey archives, and written records.

Internet Discussion Groups

Online platforms where individuals can post messages and discuss various topics of interest with other members.

Complete Picture

A comprehensive understanding or portrayal that encompasses all relevant aspects or details of a subject or situation.