Total Quality Management (TQM)emphasizes All but Which One of the Following

question 40

Multiple Choice

Total quality management (TQM) emphasizes all but which one of the following?

• A) 100 percent accuracy in performing tasks.
• B) Continuous improvement in all phases of operations.
• C) Adoption of industry standard operating practices.
• D) Benchmarking and total customer satisfaction.
• E) Empowerment of employees and team-based work design.

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Definitions:

Downward Comparison

A social comparison strategy where individuals compare themselves to others who are less competent or in a worse situation, which can boost self-esteem.

Self-effacing Bias

The tendency to attribute successes to external factors and failures to internal factors, often observed in some cultures.

Homogeneity Of Attribution

The tendency to assume that individuals within a group share the same attributes, beliefs, or characteristics, often leading to stereotypes.

Explanatory Style

The tendency to use similar causal attributions for a wide variety of events in one’s life.