The Big Difference Between Business Process Reengineering and Continuous Improvement

question 10

Multiple Choice

The big difference between business process reengineering and continuous improvement programs like TQM or Six Sigma is that:

• A) reengineering is a tool for installing process organization,whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.
• B) reengineering helps create core competencies,whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.
• C) reengineering is a tool for achieving one-time quantum improvement,whereas TQM and Six Sigma programs aim at ongoing incremental improvement.
• D) business process reengineering requires benchmarking,whereas TQM and Six Sigma do not.
• E) reengineering represents an effort to totally revamp a firm's value chain,whereas TQM looks at incrementally improving the performance of two or three targeted value chain activities and Six Sigma is primarily for reducing manufacturing defects.

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Definitions:

Prescribes

The act of recommending or advising a specific course of action or type of medication by a qualified professional.

Physician-Assisted Suicide

A form of active euthanasia in which a doctor provides the means for someone to end his or her own life, usually by prescribing lethal drugs.

Euthanasia

The practice of intentionally ending a life to relieve pain and suffering, often in the context of terminal illness.

Slippery Slope

A logical fallacy or argument that suggests a small action will lead to a chain of events resulting in a significant and often negative outcome.