To Build a Total Quality Culture and Achieve Full Value

question 63

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives,managers can take such action steps as:

• A) signaling unequivocal and unyielding commitment to total quality,continuous improvement,and operating excellence;encouraging quality-supportive behaviors on the part of employees,empowering employees to make changes to improve quality;and using online systems to give employees immediate access to best practice information and experiences.
• B) requiring all company personnel to attend Six Sigma training programs and achieve "black belt" status.
• C) instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D) stressing 100 percent accurate individual performance rather than group or team performance.
• E) dismissing employees who repeatedly fail to achieve 100percent accuracy in their work after a 12-month trial period.

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Definitions:

Avoidant Attachment

A type of insecure attachment where individuals tend to keep distance from others and avoid emotional connection.

Ambiguous/resistant Attachment

A pattern of attachment characterized by anxiety and uncertainty in relationships, leading to clinginess and difficulty in trusting others.

Concrete Operational Stage

A phase in Piaget's theory of cognitive development where children from roughly 7 to 12 years old become capable of logical thought processes but are not yet able to think abstractly.

Egocentric

Having an inability to understand or assume any perspective other than one's own.