The Process of Ensuring That New Interventions Such as Training

question 31

Multiple Choice

The process of ensuring that new interventions such as training practices are accepted and used by employees and managers is called

• A)process engineering.
• B)process consultation.
• C)change management.
• D)reengineering.

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Definitions:

Fill Orders

The process of completing a customer's purchase request by preparing and dispatching the ordered goods.

External Failure Cost

Costs associated with defects that are found after the product has been delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with preventing, detecting, and correcting defective work, often used in quality control efforts.

Delivery Cycle Time

Delivery cycle time is the total time taken from the receipt of a customer order to the delivery of the product, indicating the efficiency of a company's production and distribution process.