Summative Evaluation Looks at

question 39

Multiple Choice

Summative evaluation looks at

• A)what forms of training worked.
• B)how to improve the training program.
• C)whether trainees' performance improved more than a control group.
• D)how the trainees liked the program by asking them to complete a reaction form.

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Definitions:

Quality Information

Quality information refers to data that is accurate, reliable, timely, and relevant, crucial for effective decision-making, strategic planning, and problem-solving in various contexts.

Processing Time

The duration it takes to complete a given process, often evaluated to assess efficiency in operations.

Customer Orders

Requests placed by customers for the purchase of goods or services from a business.

Performance Deficiency

The gap between actual performance and the expected or desired performance in a work setting, often indicating the need for improvement.