_____ Involve(s)measuring Progress with Data,designing Methods and Processes to Meet

question 35

Multiple Choice

_____ involve(s) measuring progress with data,designing methods and processes to meet internal and external customers and promoting cooperation with vendors,suppliers and customers.

• A)ISO 9000
• B)TQM
• C)Quality Circles
• D)ISO 100-15

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Definitions:

Management Science

Uses mathematical techniques to analyse and solve management problems.

Operations Research

The application of advanced analytical methods to help make better decisions, using techniques from mathematics, science, and engineering.

Mathematical Techniques

Refer to the quantitative methods and models used to solve problems and make decisions in fields such as operations research, finance, engineering, and economics.

Hawthorne Studies

A series of experiments conducted in the 1920s and 1930s that highlighted the impact of work conditions, social factors, and employee attitudes on productivity.