Garoc Corp

question 25

Multiple Choice

Garoc Corp.has developed a reputation for poor customer service over the last couple of decades.Which of the following practices will help the company turn its reputation around?

• A) Taking a reactive approach to customer service over a proactive approach
• B) Replacing existing customers with new customers
• C) Limiting customer service reps' role in personal selling
• D) Limiting the sales function only to the salespeople in the company
• E) Monitoring customers' complaints by accessing big data from social media and the web

---

Definitions:

Alabama

A state located in the southeastern region of the United States, known for its significant role in the American Civil Rights Movement.

Silent Sabotage

Covert actions or passive resistance tactics used to undermine or obstruct a process, project, or operation without direct confrontation.

Denmark Vesey

An African-American man who planned a large slave rebellion in Charleston, South Carolina, in 1822 but was betrayed before it could begin.

Work Pace

The speed or rate at which work tasks are performed within a workplace, often influenced by various factors including technology, management practices, and worker motivation.