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A firm's sales training should cover
Electric Shock
A sudden discharge of electricity through a part of the body, causing injury or psychological trauma.
Compulsive Hand Washing
An obsessive-compulsive behavior characterized by frequent and excessive washing of hands, often driven by irrational fears of contamination.
Reinforcement
In psychology, a process by which a behavior is strengthened or increased in frequency by its consequences.
Anxiety
A psychiatric condition marked by intense anxiety, worry, or dread, severe enough to disrupt daily life functions.
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