Department Stores

question 269

Multiple Choice

Department stores:

• A) are large stores which emphasize depth and distinctiveness rather than variety.
• B) have declined since the 1970s because of competition from well-run limited-line stores and mass-merchandisers.
• C) are usually weak in customer service.
• D) usually emphasize specialty products.
• E) All of these alternatives are true for department stores.

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