Use This Information for Question That Refer to the United

question 175

Multiple Choice

Use this information for question that refer to the United Tools case. Terry Harter is marketing manager for United Tools and Mike O'Reilly is the firm's logistics manager. They work together to make decisions about how to get United's hand and power tools to its customers-a mix of manufacturing plants and final consumers (who buy United tools at a hardware store) . United Tools does not own its own transport facilities and it works with wholesalers to reach its business customers.
Together, Harter and O'Reilly try to coordinate transporting, storing, and product handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want. This usually requires that United keep an inventory of most of its products on hand, but demand for its products is fairly consistent over time so inventory is easy to manage.
Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers, Ralston Supply and Ricotta Tool Co. The total cost for each option-and the distribution service levels that can be achieved-are as follows: $\begin{array}{c}\begin{array}{lll}\mathbf { \text {Main feature of system:}}\\ \text {1. Airfreight}\\ \text {2. Inland waterways}\\ \text {3. Trucks}\\ \text {4. Rail and regional }\\\text {warehouses}\end{array}\begin{array}{r}\text { Total Cost } \\\$ 1,000,000 \\\$ 300,000 \\\$ 500,000 \\\$ 650,000\\\\\end{array}\begin{array}{c}\text { Distribution Service Level}\\\text { 95 percent }\\\text { 60 percent }\\\text { 70 percent }\\\text { 80 percent}\\\\\end{array}\end{array}$
Ralston Supply expects a very high level (90 percent) of distribution customer service. Ricotta Tool Co. is willing to settle for a 70 percent customer service level, even if that means some products will occasionally be out of stock, if it gets products at a lower price.
For its large retail hardware customers (like Home Depot) , United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses. Cross-country shipments usually go by rail while regional shipments usually go by truck.
One of United's biggest customer has placed a very large, heavy order. Its warehouse is in a location served by all transport modes, and the customer has directed United to ship the order by the mode with the lowest transport costs. In this situation, United will probably ship the tools by

• A) airfreight.
• B) trucks.
• C) waterways.
• D) railroads.

Recognize the implications of neuroscientific research on memory for practical memory improvement techniques.

Appreciate the distributed nature of memory storage across the brain.

Know the difference between procedural and episodic memory types and how they are affected by brain conditions.

Understand the importance of structural and functional changes in neurons in memory formation.

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Definitions:

Task Behavior

A leadership style characterized by clear explanations of tasks, directions, and expectations to ensure that goals are understood and accomplished.

Transactional Leaders

Leaders who focus on routine transactions, using rewards and punishments to motivate followers.

Rewards And Punishment

the use of positive reinforcements (rewards) and negative consequences (punishments) to influence behavior.

Shape Behavior

The process of influencing or guiding actions and responses through reinforcement and consequences to achieve desired behaviors.