When Building Quality into Services, Managers Should

question 252

Multiple Choice

When building quality into services, managers should:

• A) not worry about training because people will learn by experience.
• B) spend all of their time watching employees to make sure that they do things right every time.
• C) require employees to check with managers before attempting to correct any problem.
• D) empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.
• E) None of these alternatives is correct.

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Definitions:

Pyriform Cortex

A region of the brain associated with the processing of olfactory (smell) information, part of the cerebral cortex.

Smell Perception

Smell perception involves the detection and identification of chemical substances in the air by the olfactory system, leading to the sense of smell.

Congenital Adrenal Hyperplasia

A group of genetic conditions limiting hormone production in the adrenal glands, affecting sexual development and growth.

Phenotype

The observable physical or biochemical characteristics of an organism, as determined by both genetic makeup and environmental influences.