The Big Cost of Poor Quality Is the Cost of

question 17

Multiple Choice

The big cost of poor quality is the cost of

• A) replacing defective parts.
• B) lost customers.
• C) recalling defective goods.
• D) rework and training.
• E) induction training.

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Definitions:

Competitor's Products

Goods or services offered by rival companies within the same market.

Prospect Participation

The involvement or engagement of potential customers in the sales process, often through dialogue, feedback, trials, or demonstrations.

Demonstration

A live display or explanation of how a product works or how a service is performed to showcase its features or benefits.

Excessive Dramatization

An overly theatrical or dramatic presentation or behavior, often used to exaggerate or fabricate events or emotions.