Which of the Following Statements About Total Quality Management (TQM)

question 245

Multiple Choice

Which of the following statements about total quality management (TQM) is false?

• A) Before widespread adoption of TQM, most firms assumed that production defects were an inevitable part of mass production.
• B) Japanese producers of cars, electronics and cameras showed that production defects were not inevitable.
• C) From a TQM perspective, the cost of lost customers is a minor consequence of poor quality.
• D) From a customer's point of view, getting a defective product and having to complain about it is inconvenient.
• E) TQM methods have been applied to implementation problems other than manufacturing.

---

Definitions:

Pluralist Theory

A political theory suggesting that power is distributed among diverse groups in society, allowing for multiple interests and viewpoints to be represented.

Sociologists

Professionals who study social behavior, institutions, and structures, focusing on understanding how human actions and consciousness both shape and are shaped by surrounding cultural and social structures.

Political Power

The capacity or ability of a political entity, such as an individual or organization, to influence or control the actions, policies, and behavior of people, institutions, or systems within a political context.

Canadian State

The political entity consisting of the federal government and provinces of Canada, responsible for governing the country according to its laws and regulations.