When Building Quality into Services, Managers Should

question 252

Multiple Choice

When building quality into services, managers should:

• A) not worry about training because people will learn by experience.
• B) spend all of their time watching employees to make sure that they do things right every time.
• C) require employees to check with managers before attempting to correct any problem.
• D) empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.
• E) None of these alternatives is correct.

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Definitions:

Mark Clearly

The act of identifying or labeling something in a way that is easily visible and understandable to others.

Technical Communication

The discipline and practice of effectively conveying technical or specialized information to a specific audience.

Potential Drawback

A possible disadvantage or negative outcome that could arise from a decision, action, or situation.

Photographs

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