In Constructing a Control Matrix for an OE/S Process, the Principal

question 12

Multiple Choice

In constructing a control matrix for an OE/S process, the principal data input(s) to the information system likely would be:

• A) customer inquiries and customer order inputs
• B) customer inquiries and shipping notice inputs
• C) customer order and shipping notice inputs
• D) customer order only

---

Definitions:

Physiological Forces

Factors related to the physical and biological functions of organisms that affect behavior, health, and well-being.

Unconscious Fears

Fears that reside within the unconscious mind, affecting behavior and thought processes without the individual's awareness.

Cultural Norms

Are the shared expectations and rules that guide behavior of people within social groups.

Constructs

Psychological categories or concepts that represent behaviors or experiences, often used to understand and predict human actions and attitudes.