The Concept Behind ____ Is to Cultivate Customer Relationships by Prospecting

question 81

Multiple Choice

The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

• A) customer relationship management (CRM) systems
• B) customer self-service (CSS) software
• C) sales-force automation (SFA) software
• D) sell-side systems

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Definitions:

Peripheral Nervous System

The part of the nervous system that lies outside the brain and spinal cord, consisting of nerves and ganglia, and responsible for connecting the CNS to limbs and organs.

Autonomic Division

refers to the part of the nervous system responsible for control of the bodily functions not consciously directed, such as breathing, the heartbeat, and digestive processes.

Somatic Division

Is a part of the peripheral nervous system that handles voluntary control of body movements through the control of skeletal muscles.

Spatial Precision

The accuracy and exactness of positioning and movement within a given space.