Which of the Following Takes the Route of Business Process

question 12

Multiple Choice

Which of the following takes the route of business process reengineering to attain operational excellence?

• A) AT&T works toward creating a total quality culture by continuously reviewing the performance of every value chain activity.
• B) Acer Phones uses advanced statistical methods to remove the causes of defects at its manufacturing units.
• C) Ericsson introduces continuous-improvement business philosophy at its customer care centers.
• D) Cellkon pulls the pieces of an activity out of different departments to create a cross-functional work group.
• E) Honeywell strives to incrementally reduce defects through an ongoing assessment process.

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Definitions:

Shared

Shared, in the context of organizational behavior, refers to resources, responsibilities, or ideas that are collectively used, borne, or developed by a group of people.

Empowering Leadership

Empowering leadership refers to a style where leaders encourage, enable, and motivate employees to take initiative and make decisions in their roles.

Customer Feelings

The emotions and perceptions experienced by customers during or after interacting with a company's products or services.

Managerial Activities

Tasks or operations that involve planning, organizing, leading, and controlling within an organization.