Six Sigma's DMADV Process of Define, Measure, Analyze, Design, and Verify

question 45

Multiple Choice

Six Sigma's DMADV process of define, measure, analyze, design, and verify is a particularly good vehicle for

• A)improving performance when there are small variations in how well an activity is performed. If there are wide variations, then the Six Sigma DMVSI process has to be used.
• B)achieving 100 percent control over how a task is performed and eliminating 100 percent of the variability in how a task is performed.
• C)improving performance when there are wide variations in how well an activity is performed.
• D)developing new processes or products at Six Sigma quality levels.
• E)improving customer satisfaction, whereas Six Sigma improves manufacturing processes.

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Definitions:

Forces Resisting Change

The challenges or resistances faced during the process of making alterations in organizational strategies, processes, or culture.

Reward System

A structure within an organization designed to motivate employees by recognizing and rewarding their performance.

Job Duties

Specific responsibilities, tasks, and functions that are expected to be performed as part of a particular job role.

Appreciative Inquiry

A management approach that focuses on identifying and leveraging an organization's strengths and successes to improve and transform it.