To Obtain Maximum Benefits from Benchmarking, Best Practices, Reengineering, TQM

question 28

Multiple Choice

To obtain maximum benefits from benchmarking, best practices, reengineering, TQM, and Six Sigma programs aimed at facilitating better strategy execution, managers need to

• A)start with a clear idea of what specific outcomes really matter, such as a Six Sigma defect rate or superior customer satisfaction, and then build a total quality culture that is genuinely committed to achieving these outcomes.
• B)have annual contests to see which part of the company is making the greatest strides in approaching operating excellence.
• C)strive for 100 percent control over the variability in how each and every value chain activity is performed.
• D)have at least 50 percent of company personnel earn "green belts" in Six Sigma techniques.
• E)build core competencies in TQM, Six Sigma, benchmarking, best practices adoption, and business process reengineering.

---

Definitions:

Low Self-Esteem

A condition where an individual has a diminished view of their own worth or value.

Nonverbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, and body language.

Eyes Pointed Downward

A physical expression or body language often associated with feelings of shame, sadness, submissiveness, or avoiding eye contact.

Paroxetine (Paxil)

An antidepressant medication belonging to the selective serotonin reuptake inhibitor (SSRI) class, used to treat depression and anxiety disorders.