Which of the Following Takes the Route of Business Process

question 12

Multiple Choice

Which of the following takes the route of business process reengineering to attain operational excellence?

• A) AT&T works toward creating a total quality culture by continuously reviewing the performance of every value chain activity.
• B) Acer Phones uses advanced statistical methods to remove the causes of defects at its manufacturing units.
• C) Ericsson introduces continuous-improvement business philosophy at its customer care centers.
• D) Cellkon pulls the pieces of an activity out of different departments to create a cross-functional work group.
• E) Honeywell strives to incrementally reduce defects through an ongoing assessment process.

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Definitions:

Knights Of Labor

A labor organization founded in 1869 that advocated for the rights of workers and sought broad social reforms.

American Federation Of Labor

A national federation of labor unions in the United States founded in 1886, focused on advocating for the rights of skilled workers.

Frederick Taylor

An American mechanical engineer and management consultant who is considered the father of scientific management, focusing on improving industrial efficiency.

Working Conditions

The surroundings or environment in which an individual performs their job, including aspects like safety, hours, and physical demands.