Obtaining Cost Information Is a Primary Difficulty Associated with Benchmarking

question 103

Multiple Choice

Obtaining cost information is a primary difficulty associated with benchmarking. The following are typical sources for collecting information, EXCEPT

• A) from published reports, industry research firms, and trade groups.
• B) from talking to knowledgeable industry leaders.
• C) from field trips to the facilities of competitors or non-competing firms.
• D) from independent firms and consulting firms to gather best practices and comparative cost data without identifying competing firms.
• E) from the classified government documents.

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Definitions:

Job Enrichment

A job design technique that aims to enhance job satisfaction and performance by adding tasks that increase the job's meaningfulness, variety, and autonomy.

Customer Complaints

These are expressions of dissatisfaction or reports of failure in performance by a customer regarding a company's product or service.

Issue Refunds

The process of returning money to a customer, typically for goods or services that were unsatisfactory.

Task Identity

The degree to which a job involves completing a whole, identifiable piece of work from start to finish.