Which of the Following Is an Integral Part of the Managerial

question 54

Multiple Choice

Which of the following is an integral part of the managerial process of crafting and executing strategy?

• A) developing a proven business model
• B) deciding how much of the company's resources to employ in the pursuit of sustainable competitive advantage
• C) Strategic Management and using them as yardsticks for measuring the company's performance and progress
• D) communicating the company's values and code of conduct to all employees
• E) deciding on the company's strategic intent

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Definitions:

Customer Satisfaction

The measure of how products or services meet or exceed customer expectations.

Product Quality

The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs.

Repeat Customers

Individuals who make purchases or avail services from the same business or seller on multiple occasions, indicating loyalty or satisfaction.

Franchiser

A business entity that grants a license to a third party for the conducting of a business under the franchiser's marks.