Andy, Carl, and Ben Are Employees at Palliative Care Home

question 138

Multiple Choice

Andy, Carl, and Ben are employees at Palliative Care Home (PCH) . They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award. Ben is attempting to use the _____ influence tactic on Lisa to win the employee-of-the-month award for the next month.

• A) pressure
• B) ingratiation
• C) coalition
• D) personal appeal
• E) exchange

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Definitions:

Job Performance

The evaluation of how effectively an employee carries out their assigned tasks and duties.

Perceptions of Autonomy

The degree to which individuals feel they have control or freedom over their work and decisions within an organization.

Employees

Individuals who are hired by an employer to perform specific duties and tasks in exchange for compensation.

Work Arrival

The point in time when an individual presents themselves for their employment duties.