The _____ Approach Uses Critical Incidents to Create a Measure

question 96

Multiple Choice

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

• A)management by objectives
• B)360-degree feedback
• C)behaviorally anchored rating scales
• D)benchmarking
• E)behavioral observation scales

---

Definitions:

Therapeutic Relationship

This is the professional and emotional bond between a therapist and client, seen as crucial to the effectiveness of therapy.

Monological Conversation

A form of communication where one individual does most of the talking without significant input or interaction from the listener, limiting mutual exchange.

Collaborative Counseling

A therapeutic approach emphasizing joint effort between counselor and client in the healing process.

Impasse

A situation in which progress seems impossible because of a disagreement or a deadlock in therapy or negotiation.