Contact Centre,web-Based Self-Service and __________ Scripting Are the Three Primary

question 35

Short Answer

Contact centre,web-based self-service and __________ scripting are the three primary operational CRM technologies used in the customer service department.

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Definitions:

Minimum Wage

The lowest legal hourly pay that employers can offer to workers, set by government legislation to protect employees from unduly low compensation.

Case Against

Arguments or reasoning presented in opposition to a particular idea, policy, or practice.

Case For

Arguments or reasons supporting a particular idea, policy, or action, often involving evidence or rationale.

Evidence Indicate

Suggests or shows signs of a specific situation or outcome based on the data or information gathered.