Which of the Following Operational CRM Technologies Does the Sales

question 8

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A) Campaign management, contact management, opportunity management
• B) Sales management, contact management, contact centre
• C) Sales management, call scripting, opportunity management
• D) Sales management, contact management, opportunity management

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Definitions:

Presidential Election

A political process in which citizens of a country vote to elect the president, the highest leadership position in the country's government.

Hidden Curriculum

Teaches students what will be expected of them as conventionally good citizens once they leave school.

Good Citizens

Individuals who actively contribute to the well-being of their community by obeying laws, voting, and participating in civic activities.

Preconventional

Refers to the first level of Kohlberg's stages of moral development, where behavior is guided by the consequences of actions (punishment, reward) rather than internalized moral principles.