Contact Centre,web-Based Self-Service and __________ Scripting Are the Three Primary

question 35

Short Answer

Contact centre,web-based self-service and __________ scripting are the three primary operational CRM technologies used in the customer service department.

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Definitions:

Protective Factors

Environmental and personal factors that are the source of children’s resilience in the face of hardship.

High Self-esteem

The positive evaluation of oneself and one's abilities, often associated with greater happiness and success in various areas of life.

Secure Attachment

A strong and positive emotional bond between an individual and a caregiver, characterized by trust and a sense of safety.

Positive Peer Relations

Interactions among peers that are characterized by mutual respect, empathy, and support, contributing to social and emotional development.