In the IBM Credit Case, the Change in Assignment for Case

question 9

Multiple Choice

In the IBM Credit case, the change in assignment for case workers was made practical by:

• A) centralized functional management systems.
• B) computerization of task input for managerial oversight.
• C) elimination of cross training among credit tasks.
• D) integrating credit checking with pricing, but maintaining document preparation in a separate department.

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Definitions:

Photocoagulation

A medical procedure using focused light (laser) to clot or destroy abnormal tissue.

Intraocular Pressure

The fluid pressure inside the eye, important in the diagnosis and management of glaucoma.

Retrolental Fibroplasia

A disease of the eye affecting prematurely born infants that can lead to retinal detachment and blindness, also known as retinopathy of prematurity.

Esotropia

A condition where one or both eyes turn inward, often referred to as "crossed eyes."