There Are Many Steps Within a CRM Process

question 19

Multiple Choice

There are many steps within a CRM process. Which of the following is a step in the CRM process?

• A) data capture
• B) data analysis
• C) strategic decision making
• D) implementation
• E) all of the above

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Definitions:

Competitive Market Economy

An economic system where numerous buyers and sellers interact in the marketplace, with competition determining the price and quantity of goods and services.

Self-interest

The pursuit of personal gain or advantage, whether economic, psychological, or physical.

Command System

A method of organizing an economy in which property resources are publicly owned and government uses central economic planning to direct and coordinate economic activities; socialism; communism. Compare with market system.

Central Planning

An economic system where the government or a central authority makes all decisions about the production and allocation of goods and services.