There Are Many Steps Within a CRM Process

question 19

Multiple Choice

There are many steps within a CRM process. Which of the following is a step in the CRM process?

• A) data capture
• B) data analysis
• C) strategic decision making
• D) implementation
• E) all of the above

---

Definitions:

Out Of Body Experience

A phenomenon where a person feels as though they are observing themselves from a location outside their physical body.

Borderline Personality Disorder

A mental health disorder characterized by unstable moods, behaviors, and relationships, with symptoms often including emotional instability.

Neurodevelopmental Disorders

A group of conditions that occur due to an impairment of the growth and development of the brain or central nervous system.

Acute Stress Disorder

A mental health condition characterized by the development of severe anxiety, dissociation, and other symptoms that occur within one month after exposure to a traumatic event.