The Following Is an Example of Potential Customer Touch Points

question 23

Multiple Choice

The following is an example of potential customer touch points where data capture occur during the CRM process:

• A) web, customer's home, phone centre, and customer identification
• B) web, call centre, point of sale, and direct mail
• C) registration/warranty, wireless, and email campaigns
• D) ordering, invoicing, and payment
• E) ordering, payment, and delivery

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Definitions:

Dr. Krafft-Ebing

A 19th-century Austrian psychiatrist and author known for his work in human sexuality, notably the book "Psychopathia Sexualis."

Slut Discourse

Discussions or dialogues that contribute to the stigmatization of individuals, typically women, based on their perceived sexual behavior or attire.

#MeToo Era

A period marked by increased awareness and activism against sexual harassment and assault, catalyzed by the #MeToo movement.

Casual Sexual Exploration

The engagement in sexual activities without the expectation of a traditional romantic relationship, often seen as part of broader explorations of one's sexuality.