The Important Features for Small Businesses to Consider in Selecting

question 20

Multiple Choice

The important features for small businesses to consider in selecting a payment-processing system are ease of integration, currency, and ________.

• A) holdback
• B) discount rate
• C) training
• D) security
• E) privacy

---

Definitions:

Organizational Citizenship

Voluntary behaviors by employees that contribute to the organization's effectiveness but are not formally rewarded or required.

Job Duties

Specific tasks and responsibilities that are expected to be performed by an individual holding a certain position.

Organizational Stakeholders

Individuals or groups that have an interest or stake in the success and outcomes of an organization, including employees, customers, suppliers, and investors.

Open Systems Anchor

A belief in organizational theory that emphasizes understanding organizations as open systems that interact with their environments, adaptable and influenced by external factors.