With the Total Performance Indicators in Place at Sears, It

question 40

Multiple Choice

With the total performance indicators in place at Sears, it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is an example of the _______ perspective of the balanced scorecard.

• A)customer
• B)internal business
• C)financial
• D)innovation and learning

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Definitions:

Sculpted Figure

A three-dimensional artistic representation of a person or deity, created by sculpting materials such as stone, metal, or clay.

Glazier

A glassworker.

Cames

Thin metal strips, traditionally lead, used to join pieces of glass together in the creation of stained glass windows and art.

Optical Isolator Circuit

A component that uses light to transfer an electrical signal between two isolated circuits, preventing high voltages from affecting the system receiving the signal.