Which of the Following Is Not an Example of Organizational

question 85

Multiple Choice

Which of the following is not an example of organizational capabilities?

• A) outstanding customer service
• B) reputation with customers for quality and reliability
• C) innovativeness of products and services
• D) ability to hire, motivate, and retain human capital

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Definitions:

UPC

Universal Product Code, a barcode symbol that retailers use to track trade items in stores and inventory systems.

13-digit Code

Often refers to the International Standard Book Number (ISBN) used to uniquely identify books and related publications.

Inventory

The total amount of goods and materials held in stock by a business, used in production or ready for sale.

Mutual Trust

The shared belief between parties that each will act in the interest of the other, critical for successful personal and professional relationships.