The Internal Business Perspective of the Balanced Scorecard Answers Which

question 43

Multiple Choice

The internal business perspective of the balanced scorecard answers which of the following questions?

• A) How do customers see us?
• B) What must we excel at?
• C) How do we look to shareholders?
• D) Can we continue to improve and create value?

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Definitions:

Reliability

The degree to which an assessment tool produces stable and consistent results over time.

Rigorous Model

A thoroughly tested and consistently reliable framework or theory that stands up to scrutiny and application in various contexts.

Research Method

The systematic approach and tools used to conduct a study and collect data for analysis in research.

Analyzing Data

The process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making.