A Quality Control Chart Is Used to Monitor the Customer

question 16

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last fifty sample means are randomly distributed between the upper and lower control limits. The process is

• A) out-of-control.
• B) in-control.
• C) improving.
• D) showing assignable variation.

Understand the role of emotions in problem-solving.

Comprehend the process of information gathering in assessing problem-solving styles.

Recognize the impact of organizational changes on individual behaviors.

Understand the importance of self-monitoring and self-awareness in personal and professional settings.

---

Definitions:

Unnecessary Words

Unnecessary words are superfluous or extraneous terms in writing or speech that do not add meaningful content and can detract from clarity and conciseness.

Long Words

Words that are notably more extended in character count than average, often used for specific technical or academic purposes.

Revising for Clarity

The process of editing and altering content to make the intended message clearer and more comprehensible to the reader.

Revising for Conciseness

The process of editing written material to eliminate unnecessary words, making the text clearer and more direct.