Call Scripting Systems Gather Product Details and Issue Resolution Information

question 77

True/False

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

---

Definitions:

Standard Deviation

A statistical measure of the dispersion or variability within a set of numerical data, indicating how much individual data points differ from the mean.

Mode

The most frequent score.

Median

The median is a measure of central tendency that divides a data set into two equal halves, representing the middle value when the data set is ordered.

Normal Distribution

A distribution of scores in which most people score in the middle and fewer score at the extremes; also known as a “bell curve.”